First check Cantina, Cantina Docs, and this Knowledge Base.
Open a ticket when:
- A payment or withdrawal still looks wrong after KYC, a verified wallet, and at least one weekly payout cycle
- Wallet verification email or link still fails after the steps in this FAQ
- You need account help (email change or deletion)
- A disputed finding has had no movement for more than 15 days
- You have proof for a “they fixed my finding” claim (commit / PR / release)
Related searches: open a ticket, contact support, need help, escalate, support ticket, inquiry, status request, urgent support, follow up.
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